Code of Ethical Practice

*Grow Club. follows the VACVIC Code of Ethics.
https://www.yacvic.org.au/resources/code-of-ethical-practice/

Grow Club. is a mental health prevention service that teaches emotional intelligence and resilience to young people. Through school-based workshops we teach young people how to understand their thoughts, emotions and behaviours and provide them with a tool-kit of strategies to keep them happy and healthy.

Our promise is to be:

  1. Optimistic – We are the ray of sunshine. We are about the big ideas, that understanding oneself can change the world. This is Grow Club at its most passionate and inspired.
  2. Practical – While we’re dreamers, we are not all clouds and rainbows. We are practical in our approach and always equip young people with tools and strategies to create positive change.
  3. Brave – We are resolute in our purpose. We are brave in the way we teach, in our messages and our approach. We address modern issues, even if they are uncomfortable to talk about.

We promise to act with:

  1. Duty of Care – We will act in the best interests of young people, avoid exposing them to physical, psychological or emotional harm or injury, and always uphold the principle of ‘do no harm’.
  2. Young People as the Primary Consideration – We will always treat young people as our primary consideration; our key responsibility it to focus on the youth of whom we engage with and focus on their needs.
  3. Privacy and Confidentiality – We respect young people’s right to privacy and confidentiality. We do not ask for information we do not need. We refer to our Privacy Policy.
  4. Boundaries – We will keep all relationships with clients strictly professional. Professional boundaries intentionally protect both the young person and the worker. We will maintain the integrity of these limits.
  5. Honesty and Story-Telling – We believe that story-telling is a catalyst for connection and change. In our story-telling we will be open and honest with young people about our own experiences while acting with integrity and an understanding of professional boundaries.
  6. Social Context – We will recognise the impact of social and structural forces on young people, so that our practice is responsive to the experiences and pressures young people face. We will take these factors into account when working to break barriers that restrict young people from reaching their full potential.
  7. Equality, Equity and Non-Discrimination – We will ensure that equality of opportunity is promoted and will enable and encourage young people to respect and celebrate who they are, their identity and cultural background. We will work in an open and honest approach, while making sure we don’t force our own opinions or beliefs onto young people.
  8. Collaboration and Flexibility – We will work in a way that encourages collaboration with young people to feel empowered and have their voice heard. We will work in a flexible approach that allows young people to steer discussions and activities to address the issues they are currently experiencing.
  9. Safe Environment – We will create a safe and accepting environment within our workshops, so young people feel comfortable and safe to share and disclose if they wish to. We won’t judge or belittle any young person for sharing their experiences, beliefs, opinions and/or ideas.
  10. Self-Care & Skills – We will take care of our own well-being, so we can be the best version of ourselves when with young people. We will keep up to date with new knowledge, theories, research and frameworks that will support us to provide best practice to our clients and the wider community.

Privacy Policy          

Grow Club. is committed to providing quality services to young people and their community and this policy outlines our ongoing obligations in respect to how we manage our clients Personal Information.

The wording ‘our client/s’ refers to any young person or adult who is in attendance of one of our workshops within a school or community setting. Client/s can at times also mean teachers, well-being professionals and the school we are working with.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: names, addresses, email addresses, phone and social media handles.

This Personal Information is obtained in many ways including workshop disclosures, attendance and evaluation forms, interviews, correspondence, by telephone and email, via our website www.growclub.co, from social media and publications and from other publicly available sources. We don’t guarantee website links or policy of authorised third parties.

We collect Personal Information for the primary purpose of providing our services to our clients, to improve our services and potentially for marketing. We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email at hello@growclub.co.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s gender, identity, sexuality, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, criminal record or health information. We may gather this information through workshops, personal disclosures from clients, through application forms and evaluation forms or through discussions with teachers and/or the school’s well-being professional/s.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With client’s consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect Personal Information only from our clients. However, in some circumstances we may be provided with information by third parties, for example teachers or well-being professionals. In such a case we will take reasonable steps to ensure that our clients are made aware of the information provided to us by the third party.

Disclosure of Personal Information

What you disclose in our workshops will be kept private and confidential, unless you disclose:

  • That you may harm yourself
  • That you may harm someone else
  • That you have been sexually or physically abused

This type of Personal Information may be disclosed in a few circumstances including the following:

  • Third parties; for example, well-being professionals from the school, parents, caregivers, psychologist and/or doctors.
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client and/or school files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, you can contact us via email.

Grow Club. will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy or any of our work, please contact us at: hello@growclub.co